PRIVACY POLICY

This Privacy Policy describes how www.pianetha.com (the "Website" or "about us") collects, uses and discloses your personal information when you visit or make a purchase from the Site. Following these operations, the data controller is the company DRESS-NATURAL Srl (hereinafter also the "Company").

The information is disclosed pursuant to Article 13 of EU Regulation 679/2016 (hereinafter "GDPR") and is valid only for the aforementioned Site and not for other third-party websites that can be consulted via computer links (links).

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
 

COLLECTION OF PERSONAL INFORMATION

When you visit the Website, we collect certain information about your browsing and interaction with the Website and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information that can uniquely identify an individual (including the information below) is referred to as "personal information". See the list below for more information on what personal data we collect and why.

Navigation information

  • Examples of personal information collected: web browser version, IP address, time zone, cookie information, which pages or products you view, search terms and how you interact with the website.
  • Purpose of the collection: upload the site accurately for you and perform analysis on the use of the website to optimize our site.
  • Source of collection: automatically collected when you access our site using cookies, log files, web beacons, tags or pixels.
  • Commercial Disclosure: Shared with our Shopify processor.
     

Information about the order

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number.
  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number.
  • Purpose of collection: providing you with products or services to fulfill our contract, process your payment information, arrange delivery and provide you with invoices and / or order confirmations, communicate with you, review our orders for potential risks or fraud and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.Fonte di raccolta: te.

Information about customer service

  • Examples of personal information collected: name, order number, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number.
  • Purpose of collection: providing assistance to customers.
  • Source of collection: you.
  • Disclosure for commercial purposes: Shop Pay, PayPal, courier.

MINIMUM AGE

The Site is not intended for persons under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and you believe that your child has provided us with personal information, please contact us at this email  to request deletion.

SHARING OF PERSONAL INFORMATION

We share your personal information with our service providers to help us providing our services and fulfilling our contracts with you, as described above. For example:

  • We share your personal information with our service providers to help us provide our services and fulfill our contracts with you, as described above.Usiamo Shopify per alimentare il nostro negozio online.
  •  Puoi leggere ulteriori informazioni su come Shopify utilizza le tue informazioni personali qui: https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information we receive, or to otherwise protect our rights.
     

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=it. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and in some cases through the use of cookies or other similar technologies (which you can agree to, depending on your location).
     

You can opt out of targeted advertising on:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

 

 

USE OF PERSONAL INFORMATION

We use your personal information to provide you with our services, which include offering products for sale, processing payments, shipping and fulfilling your order and keeping you updated on new products, services and offers.
 

LEGAL BASIS
 

Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal basis:

  • Your consent;
  • The execution of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task performed in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information on your right to erasure, please see the "Your Rights" section below.
 

AUTOMATIC DECISION-MAKING PROCESS

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision making (which includes profiling), when such decision making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making processes that have a legal or otherwise significant effect using customer data.

Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision making include:

  • Temporary denial of the list of IP addresses associated with repeated failed transactions. This denylist lasts for a limited number of hours.

  • Temporary denylist of credit cards associated with denylist IP addresses. This denylist lasts for a limited number of days.

 

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us via the contact information below:customercare@pianetha.com

Your personal information will initially be processed in Italy and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers are GDPR compliant, please see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a variety of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the Site to remember your actions and preferences (such as login and language selection).

This means that you don't have to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information on how people use the website, for example if it is the first time they visit it or if they are frequent visitors.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.

You can control and manage cookies in various ways, but please note that removing or blocking cookies can have a negative impact on your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through the browser controls, often found in the browser's "Tools" or "Preferences" menu.

Cookies can be disabled manually at any time at the following links:

Also, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
 

CONTACTS

For more information on our privacy practices, if you have any questions or would like to file a complaint, please contact us by email at info@pianetha.com.